Handcrafted Cushions

Shipping Countries: Ireland

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Shipping States: Carlow (Ireland), Wexford (Ireland), Cork (Ireland), Donegal (Ireland), Louth (Ireland), Laois (Ireland), Kerry (Ireland), Tipperary (Ireland), Offaly (Ireland), Cavan (Ireland), Monaghan (Ireland), Wicklow (Ireland), Clare (Ireland), Limerick (Ireland), Leitrim (Ireland), Mayo (Ireland), Roscommon (Ireland), Waterford (Ireland), Kildare (Ireland), Galway (Ireland), Dublin (Ireland), Longford (Ireland), Sligo (Ireland), Kilkenny (Ireland), Westmeath (Ireland), Meath (Ireland)

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Shipping Policy

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We would like to inform you that not all ottomans/benches displayed on our website are available for immediate shipping. All our ottomans are handmade, and the production time for an ottoman/bench, if it is not in stock, is usually 20 business days. If the ottoman is available in our warehouse, it will be shipped within 2-5 business days upon receipt of payment. Occasionally, the order processing time may extend up to 30 business days, especially for custom projects (such as a custom metal frame for an ottoman/bench). We encourage you to contact us directly via the chat feature on our website, WhatsApp at 086-792-1662, or our email at [email protected] before making a purchase.

How long will it take for my furniture to arrive ?
We would like to inform you that when placing orders for furniture, the delivery time is estimated to be between 20 and 30 business days. We strive to provide accurate information about the expected waiting period for each item, which is clearly indicated in the product description.

Email for a quote
Please email your delivery address to [email protected] for a shipping quote. Payment will be required upfront by bank transfer before any products are sent out for fraud and security reasons.

Large Orders Call for a quote
We reserve the right to charge extra delivery for large orders. Large orders (approx +5 units) may require a dedicated delivery service, which is outside of our standard delivery options and will need to be quoted for separately.

Made a Mistake?
If you have made a mistake on your order or wish to amend or cancel, you must contact our Customer Service team during working hours as soon as possible.

Due to our delivery courier’s terms and conditions, we cannot change orders or addresses once they have left our premises.

Secure Deliveries
All our parcels sent via courier and require a signature as proof of delivery. This is to ensure safe, trackable orders.

If you are not in during the day, why not get your item delivered to your work address? We accept alternative delivery addresses and actually prefer to deliver to business addresses where someone is available to sign for your item.

Alternatively, we give you the opportunity in the checkout process to enter a note to the courier to leave the parcel with your neighbour, porch or garden shed (etc.). However, please note any delivery instructions are at your own risk.

Missed Deliveries
If you miss your delivery real-time tracking will confirm this and will give contact details/instructions for how to reschedule or arrange collection of the order from your local depot.

After 3 failed delivery attempts, your items will be returned to our warehouse. If an item is sent back to us as a result of failed delivery, this will incur a delivery charge to you in order to cover the cost of return and re-delivery.

If an item is returned to us as a result of failed delivery, we reserve the right to cancel your order and refund the cost of the order, minus charge to cover the cost of return and administration.

Damaged Deliveries
We advise customers to check parcels carefully for any transit damage. If you are unsure, or if there is transit damage to your product, sign for the item and clearly write “Damaged Product”. In this instance, contact us directly on [email protected] where we will quickly ensure that you get a perfect product with no additional cost to yourself. We apologise for any inconvenience caused and will endeavour to get any issues fixed as soon as possible.

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Refund Policy

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Returns Policy
Yes we accept returns.

In light of recent events, we are extending our returns policy. We understand it may be difficult for you to return your item at this time. Please wait until you are able to safely do so and once your items arrive back to us in a new and unused condition, we will issue your refund. Please insure you include your delivery note inside the box so we are able to identify your order and issue your refund.

You are responsible for returning the item to us at your expense. From previous customer feedback, we recommend Parcelforce or DPD Local for larger boxes and multiple box returns. Please ensure to take reasonable care of the goods so that they arrive with us in the same condition as they were delivered.

Contact us at [email protected] if you have any more questions!

There is a problem with my order

We take the utmost care to ensure that every item sent out is in pristine condition and up to our high standards. Very rarely something may go wrong and this is not okay with us! If you have noticed any problems with your order, please email [email protected] and our Customer Services team will do all they can to resolve the issue right away.I have received the wrong item in my order.If you have received the wrong item in your order, please email [email protected] and our Customer Services team will sort you out with the correct item right away.

More Information
Please also refer to our Terms and Conditions before purchasing. Contact us on 086-792-1662 email [email protected] if you have any more questions!