Terms and Conditions
General
Before placing an order on www.specialgifts.ie (“the Website” or “site”), you agree to the terms and conditions set out in this document (“the Terms”). It is important that you have read and understood the Terms before placing an order, and note that orders can only be placed by individuals aged 18 years or older. Wizzily Ltd t/a Special Gifts (“the Company”) reserves the right to modify these Terms without prior notice, and the version of the Terms applicable to your order will be those on the Website at the time of order placement.
This site is a multi-Vendor marketplace, where the seller (“Vendor”) of each product listed is its own legal entity or individual, which has created their own shop (“Store”) on this marketplace Website. Please note that the display of goods on the Website does not constitute an offer to sell them or any goods at all by the Website. When you place an order, you are making an offer to a specific Vendor that incorporates these Terms and any Vendor-specific terms. In the event of a conflict between these Terms and any Vendor-specific terms, these Terms will prevail.
By using the Website, you acknowledge that the Company operates a multi-vendor platform and does not sell products directly to customers, nor is the Company responsible for the supply or delivery of any such goods. When you agree to purchase a product on the Website, you are entering into a contract directly with the Vendor who is the direct seller of the goods. The Vendor is responsible for complying with all Sale of Goods and Supply of Services Act regulations and any applicable e-commerce or distance selling regulations that apply to the sale of the goods.
Orders
The Vendors registered on our platform directly receive all orders processed through the Website. When you make an order, you enter into a contract with the Vendor directly for the provision of the goods, and the Company is not a party to this contract. Your order becomes binding only when the relevant vendor sends you an order confirmation. In case the Vendor is unable to accept your order for any reason, they will inform you of the unavailability of the goods. You may then cancel the agreement, and the vendor will refund you in full. You have the right to cancel your order and obtain a full refund within 14 days unless other Vendor-specific terms apply, all of which must be in accordance with the law in Ireland.
Prices and Extra Charges
The prices shown on the Website are inclusive of VAT (Value Added Tax) and other applicable Government taxes or duties, but may not initially include any delivery charges. The amount charged for delivery will differ depending on the Vendor and product you purchase. Before finalising your order, the delivery charge for your order will be shown. Payment for the product and delivery fees will be collected by the Vendor when they confirm your order, and prior to the delivery of the goods.
Delivery
The Company has no responsibility or involvement in the delivery of goods. If there are any issues with the delivery, you must communicate directly with the Vendor who is solely responsible for the delivery and will use their best efforts to fulfill your order. Although the Vendors aim to deliver within the communicated time frame, unexpected events may cause delays. If the delivery time exceeds 30 days, you may cancel your order and receive a full refund, including any delivery charges. The Company is not liable for any loss or damage resulting from the delivery dates not being met. The Vendor’s delivery partners will attempt to deliver the package to you, and if unsuccessful, you will be responsible for making alternative arrangements with the vendor or the order may be cancelled and refunded. It should be noted that each Vendor operates an independent delivery system, so if you purchase goods from multiple vendors, they will be delivered separately.
Cancellations and Returns
Unless otherwise specified, you have the right to cancel or return your order before and within 14 days after the delivery of the products, in compliance with statutory regulations. If you decide to cancel, you must notify the vendor and return the products within 30 days of the cancellation notification. You will be responsible for the cost of returning the goods.
If you cancel your order, the vendor will refund the total amount paid by you, excluding the standard delivery charge, upon receipt of the goods or evidence of their return, whichever comes first. If your order hasn’t been shipped yet, the vendor will refund the amount paid plus the standard delivery charge within 30 days.
The vendor will use the same payment method as the initial transaction to reimburse you. The Company does not process payments or issue refunds for any purchaser or vendor, so you must contact the vendor for any refund-related inquiries.
To contact the Vendor whom you purchased from, please go to their Store page which you can find by clicking on the Sold By: “Store Name” and use the direct Contact Seller form.
Damage to returned products
If you cancel your order and wish to return goods as per the Terms, it is your responsibility to handle the goods with reasonable care before returning them. You will also be held accountable for any loss in value of the goods due to handling beyond what is necessary to establish their nature, characteristics, and functionality. In case the goods are damaged upon return, the vendor can withhold a part of the refund equal to the reduction in the product’s value caused by your handling beyond what was necessary.
Data Protection
The Company ensures full compliance with GDPR and Data Protection Laws when processing personal data as part of its operations. For more information on how we handle your personal data, please refer to our Privacy Policy.
Sizing and Colours
The vendors on our platform are required to make reasonable efforts to provide accurate information about their products, including composition, colors, and specifications. The measurements of the items displayed on our Website are approximate and intended to provide a general idea of the model and size of the product. Please note that the measurements provided are not a definitive guarantee of the actual measurements of the item you will receive.
Remedies and Rights
The Company is not liable for any issues or damages arising from the sale of goods on our website, unless such liability cannot be excluded by law. The responsibility for any liabilities arising from the sale of goods rests solely with the vendor of the particular product. The Company will not be liable for any representation, warranty, condition, or other term or duty, whether expressed or implied. We will not be held responsible for any delays in delivery or performance caused by circumstances outside of our control. In case of any breach of these Terms, the Company will only be liable for losses that are reasonably foreseeable as a result of such breach.
Each Vendor is obligated to provide you with the necessary information in accordance with EU regulations, including e-commerce and distance contract regulations. This information includes a description of the goods or services being purchased, the Vendor’s trading and business name, address, and telephone number, the total price of the goods (including taxes), any associated costs, payment arrangements and delivery timeframes, information on cancellation periods and how to cancel, and the total cost of completing the contract. Vendors are required to send a confirmation of your order via email after payment has been completed. If goods are faulty and need to be returned, the Vendor will inform you of any costs associated with returning the item, and you will be responsible for covering those costs. It is important to note that cancellations will generally take place through the Vendor’s Store page Contact Form.
Reviews and Testimonials
By submitting a review or testimonial on our website, you give the Company a non-exclusive, royalty-free license to use your written reviews for marketing and advertising purposes, including but not limited to the online store, website, newsletters, catalogs, emails, other customer communications, and marketing materials. You also authorise the Company to edit the reviews before publication. We will only publish reviews that contain relevant information about a product, and we reserve the right to remove any customer review at any time. You agree to release and discharge the Company from any obligation to pay you for the use of your texts and any copyrights contained in them in connection with the uses mentioned above.